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TERMS AND CONDITIONS
Subject of the online contract
and its definition
With this contract, respectively, the seller sells and the buyer purchases remotely through telematic tools only the tangible movable goods indicated and offered for sale on this site.
The contract stipulated between Riccardelli jewellery and the customer must be considered concluded with the acceptance of the order by the company.
This acceptance is considered tacit, unless otherwise communicated to the customer in any way.
By placing an order in the various ways provided, the customer declares that he has read all the information provided to him during the purchase procedure, and that he fully accepts the general and payment conditions transcribed below.
Any right of the customer to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability of Riccardelli jewellery for direct or indirect damages to persons and/or things, caused by the failure to accept an order.
By online sales contract we mean a distance contract, i.e. a legal transaction concerning movable goods and/or services stipulated between a supplier and a consumer/customer within the scope of a distance selling system organised by the supplier who, for such contract, uses exclusively the distance communication technology known as the Internet.
All contracts, therefore, will be concluded directly through access by the consumer customer to the website, where, following the indicated procedures, the customer will conclude the contract for the purchase of the goods.
The buyer is strictly prohibited from entering false and/or fictitious data in the registration procedure required to activate the procedure for the execution of this contract and the related further communications; the personal data and e-mail address must be exclusively their real personal data and not those of third parties, or fictitious.
The customer indemnifies Riccardelli Jewelery from any liability arising from the issuing of incorrect tax documents due to errors in the data provided by the customer, the customer being solely responsible for their correct entry.
Responsibility
The jewelry store assumes no responsibility for disruptions attributable to force majeure (such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, etc.), in the event of stock shortages or unavailability of the jewelry, strikes by postal services and means of transport and/or communications and other similar events that prevent, in whole or in part, the execution of the contract within the agreed timeframes.
The company will not be liable to any party for damages, losses and costs incurred as a result of the failure to execute the contract for the reasons mentioned above and is not liable for any damage or loss, direct and/or indirect, arising from the sale of goods and services offered in the catalogue published on the site, nor for the correspondence of the goods to the specifications published on the site, nor for any other fact not directly attributable to the company and is free from any and all liability relating to the goods from the moment in which the same is delivered without reservations to the carrier for transport.
The customer, therefore, from the moment he receives the damaged goods or requests their return to the carrier, has direct and exclusive action against the carrier himself.
The latter is also responsible for any delay in delivering the goods to the recipient.
Riccardelli Gioielli is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, at the time of purchasing the products, not being, at any time during the purchase procedure, able to know the buyer's credit card number which, through a protected connection, is transmitted directly to the banking service manager.
Guarantees and assistance methods
Riccardelli sells high quality products, covered by a minimum guarantee of 12 months from the date of purchase excluding interventions due to improper use of the object (collision, impact, wear from rubbing/chemical products, etc.)
The warranty is void in the event of improper use or tampering with the item.
The following are strictly excluded from the guarantee: stones, discoloration of the plating or color of the jewel (especially due to the use of perfumes or detergents) as a consequence of wear and tear and aging of the jewels.
The company reserves the right to analyze the item, to verify if the product has manufacturing defects or has been accidentally damaged and reserves the right to request a photograph of the item to verify if the damaged product is eligible for repair under warranty before sending.